FAQs

Sessions range from $50–$1260 depending on length and services. Please see my Services page for a more detailed menu of my services and offerings.

Payment is due at the time of session and can be made using credit/debit cards or HSA/FSA cards.

At Gentry Roots Therapy, sessions are self-pay and I am considered out-of-network with insurance providers. While this may feel unfamiliar at first, many clients find that this model offers important benefits:

• Privacy & confidentiality: Your mental health records are not shared with insurance companies.

• Freedom from restrictions: Insurance companies often require a diagnosis, set limits on session length or frequency, and sometimes restrict which treatments are covered. By working outside of insurance, our work together stays between us, and we can focus entirely on what you need most.

• Personalized care: Treatment is guided by your needs and goals, not insurance requirements.

I understand that cost matters. To help, I provide superbills that you can submit to your insurance company to request reimbursement.

A superbill is a detailed, itemized receipt provided by a healthcare practitioner that allows patients to seek reimbursement directly from their insurance company. It is most commonly utilized when a patient receives care from an "out-of-network" provider who does not have a direct contract with the patient's insurance plan.

1. Check your out-of-network benefits.
   Call the number on your insurance card and ask: Do I have out-of-network mental health benefits? What percentage is reimbursed? What’s my out-of-network deductible? Where do I submit superbills?

2. Attend your session & self-pay.
   You pay at the time of service (credit/debit or HSA/FSA). A diagnosis is not required to work together; however, if you choose to seek reimbursement, most plans require a diagnosis code—if appropriate, I can include one on your superbill.

3. Receive your superbill (monthly).
   I send superbills once a month to all active clients, summarizing sessions from the prior month.

4. Submit to your insurance.
   Upload the superbill through your plan’s member portal or mail/fax it as directed. Some plans ask you to include a simple claim form—follow your insurer’s instructions.

5. Your plan processes the claim.
   They’ll apply any deductible and your out-of-network rate. You’ll receive an Explanation of Benefits (EOB) showing what was covered.

6. Receive reimbursement (if eligible).
   If approved, your insurance reimburses you directly (check or direct deposit). You’ll continue self-paying me at each session.

7. Save your paperwork.
   Keep superbills/EOBs for your records (and for HSA/FSA or tax purposes if applicable).